Last updated: 1 Dec 2024

 Allington Manor undertakes to preserve the confidentiality of all information you provide to us, and hope that you reciprocate. This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information. By visiting www.allingtonmanor.co.uk you are accepting and consenting to the practices described in this policy.

We collect information through:

Form submissions: You might provide us with your contact information, whether through use of our services, a form on our website or an interaction with our team via email, telephone or in person. If you choose to download a brochure or make an enquiry through our website, we will normally collect your first and last names, phone number and email address.

Cookies and tracking technologies: We use cookies and similar technologies to track the activity on our website and hold certain information. This includes anonymous data collected for Google Analytics to understand how our visitors interact with the website and sometimes to serve relevant adverts to our visitors on other platforms.

Booking and billing information: When you make a booking at Allington Manor, we require you to provide your name, address and email address. If you make a payment, we require you to provide your billing details including a name, address, email address and financial information corresponding to your payment. We have to collect or use this information so we can enter into or carry out a contract with you.

Information from third parties and integration partners: We may collect your personal information or data from third parties if you give permission to those third parties to share your information with us or where you have made that information publicly available online. An example of this might be where you provide your personal data to a ‘venue search’ website that we advertise with.

Social media: should you choose to interact with any of our social media platforms, we may collect personal data relevant to that platform, for example your username, handle or your profile picture and any information that you have chosen to make public on our Allington Manor social media accounts.

Voluntary: We sometimes collect other types of personal data that you provide to us voluntarily when, for instance, you make a booking. In order to improve our services to you, we may ask you to complete an optional confidential survey. If you provide us with feedback regarding our services via e-mail or a feedback form, we will collect your data and may keep this stored securely within our office for periodic review. If you do not wish to participate in a survey, please decline to participate when asked.

Use of information: Allington Manor uses the data we collect to provide you with a customised experience and to improve our services to you. Such services include the preparations leading up to and including your stay or event, and the communications that these preparations require. The communication will usually be via email, phone, video call or direct contact. We also use data for customer service messages, and to notify you about any updates to our services and the venue, or to respond to your requests.

We may use anonymous data to perform statistical analyses of our customers and website visitors, so that we may look at trends and behaviours to enhance the experiences of our users and guests.

Data sharing and disclosure: We will only share your data with third party suppliers who need to process your information in order to interact with us and you, during the planning process for your event. These suppliers may include, but aren’t limited to, an event manager, caterer, florist, photographer, make-up artist or entertainer. These third parties are required not to use your data, other than to provide the services requested by you or Allington Manor.

When you give Allington Manor consent to plan and host an event on your behalf, we will require you to express your consent to the sharing of your personal data with our contractors and the necessary third parties.

Except as set out in this policy, we do not share, or sell, or disclose to a third party, any information collected through our website.

If you send a testimonial or comment to us, or post it on another public platform or website, we may post it on to our website or use it in our advertising and social media materials. We will attribute your testimonial to you, by posting your name next to your comment on our site or advertising materials, if provided.

We may disclose personal information about you to the government if we are required to do so by law or regulation, or if we think the disclosure is appropriate and you authorize these disclosures. We may share personal information with third parties if certain emergency situations require it.

Social media and other third parties: We work with trusted third parties, including social network sites like Facebook, Instagram, X and YouTube. All of these companies operate third party sites. We may provide access to our sites by third parties, venue-related suppliers and business partners so we can generate interest in our services among members of your social networks and to allow you to share service interests with friends in your network.

We cannot control how your data is collected, stored, used or shared by third party sites or to whom it is disclosed. Please be sure to review the privacy policies and privacy settings on your social networking sites to make sure you understand the information they are sharing.

Allington Manor is not responsible for how these third parties may use information collected from or about you.

Data security: We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure using industry-standard technologies. However, no internet transmission or electronic storage is 100% secure, so we cannot guarantee its absolute security. If you are not in agreement, please do not give us your personal details.

Your rights:  Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR). You have rights regarding your personal information, including the right to access, correct or delete the data we hold about you. To exercise these rights, please contact us at the details provided below.

Changes to this policy: We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the ‘last updated’ date.

Contact us: If you have any questions about this policy, please contact us by email at enquiries@allingtonmanor.co.uk